“Building trust and engagement with families in acute services, using PSIRF”

This webinar focuses on using positive family engagement within the new PSIRF framework to transform the investigation experience of patients, families, and staff. The webinar will provide clear information on when and how to develop positive family engagement during investigations, in line with PSIRF. This webinar has been developed in line with the national NHS Patient Safety Standards introduced as part of the NHS Patient Safety Incident Response Framework (PSIRF) and the Engaging and involving patients, families and staff following a patient safety incident PSIRF supporting guidance.

This webinar enables you to hear the first-hand experiences of staff and families in a powerful and engaging way. It gives you the opportunity to discuss and share your experiences and that of speakers and other delegates in a non-judgmental and positive learning environment.

This webinar is for:

• Patient Safety Leads / Manager / Advisors
• Family Liaison Service Teams
• PSIRF Implementation Teams
• Governance Leads / Managers / Directors
• Clinical Leads in Safety & Quality

Speakers: Ashley Windebank-Brooks, Dr Karen Lascelles, Julie Kerry, Rosi Reed, Joanne Canning, Derek Richford

You will have the opportunity to achieve the following learning objectives:

• Understand the challenges and opportunities of engaging positively with families. Using PSIRF to develop an approach that recognises the importance of a collaborative investigative process that is thoughtful, compassionate, and supportive to families and staff. Appreciating the long-term adverse impact of poor engagement.
• Consider the family perspective after a patient safety incident, learning from the lived experiences of families to ‘walk a while in their shoes’, in relation to creation of actionable insights from these experiences which will influence your own future practice. 
• Challenge yourself on your approach to the delivery of duty of candour and whether it meets the needs of families after a patient safety event.
• Increase your confidence in managing issues of information sharing and confidentiality. Developing approaches to how families can be supported to be part of a safety plan for patients. 
• Focus on an investigative and engagement approach which avoids compounding harm. Recognising the positive impact even small expressions of kindness can make and determining what makes a meaningful apology. 
• Develop an approach to report writing after a patient safety incident, which has the family at the centre.

Register