Health professionals are regularly confronted with emotional events in the delivery of care. While some of these events induce extreme emotional states such as stress, most are associated with milder states such as frustration at a perceived lack of professionalism, sadness at an undesired patient prognosis, or happiness following a positive clinical encounter. Current research in neuroscience and cognitive sciences indicates that emotions modulate a variety of cognitive processes, including perception, memory, attention, and reasoning. As such, emotion-evoking situations likely affect what information health professionals attend to, what they remember, as well as the way in which they make decisions in practice. The purpose of this presentation is to present an overview of the literature on emotions and performance, and discuss the implications for patient care.
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