Event details
Online patient feedback, as mediated through the national platform Care Opinion, has turned out to be both information for, and intervention into, the healthcare system.
As online feedback becomes normalised across health services, this raises a new question: is online feedback relevant only at an operational level, or also at a strategic and policy level?
This webinar will explore what we already know from research about Care Opinion as information and as intervention, and explore how it is already being used to support system-level initiatives in Scotland and Northern Ireland.
The webinar is hosted by the Person-centred Care Team in the Scottish Government, in partnership with the Northern Ireland Public Health Agency and Care Opinion.
Who should attend
This webinar will be of interest to anyone concerned with improving healthcare quality, safety, culture or transparency at an organisation or system level.
Programme