This webinar will explore how organisations across adult social care are using co-production to shape digital services, data use and innovation alongside the people most affected by them.
The discussion will focus on a critical question:
Who gets to influence how digital data is collected, used and acted on in adult social care?
Too often, digital transformation happens to people rather than with them. This session will examine what happens when people with lived experience are genuinely involved in decision-making, service design and digital innovation from the beginning, not simply asked for feedback once decisions have already been made.
The webinar will highlight examples where co-production has worked well because:
people had real influence and shared ownership
services listened and adapted
digital approaches reflected people’s actual lives and needs
organisations built trust through transparency and collaboration
The session will also explore where organisations have struggled, including:
consultation being mistaken for co-production
digital systems being designed without end-user input
communities feeling unheard or excluded
power remaining with organisations rather than people
The conversation will centre the voices of:
people drawing on care and support
unpaid carers and families
frontline staff
communities affected by digital change every day.
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