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11 March 2025 12 March 2025
Training to support the development of core understanding and application of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally recognised good practice.
This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
purpose of patient safety incident response framework introduction to complex systems, system thinking and human factors restorative just and learning culture duty of candour involving staff in incident response involving patients, families and carers in incident response improvement science and developing system improvement plans general response techniques interviewing and asking questions conducting observations, understanding work as done systems frameworks response types patient safety investigation planning, analysis and report writing commissioning and oversight of an internal investigation a high-level overview of system-based response tools Who should attend:
Lead investigators; Executives, commissioning, and service leads for investigations; Investigators supporting or overseeing patient safety incident investigations
Facilitator: Jo Perruzza is a former mental health nurse and has been a clinician, a clinical leader and a senior manager in mental health provider organisations. With a passion for patient safety and an expert in psychological safety she brings experience of leading internal and external investigations.
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hub members receive a 20% discount. Email [email protected] for discount code.
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11 March 2025
In Celebration of International Women’s Week, join Bevan Brittan and Howden for an inspiring conversation with a panel of leading women in healthcare. Our expert panel will explore 'Just Culture' and its impact on healthcare professionals and medical malpractice claims.
Our expert speakers will share their insights and experiences, examining how both the independent and public sectors can learn from mistakes to avoid future adverse outcomes for both the workforce and their patients:
Julie Charlton, Partner at Bevan Brittan Oonagh Sharma, Partner at Bevan Brittan Sabrina Meetaroo, Solicitor and Head of Risk and Claims Advocacy at Howden Dr Cathy Cale, Group Medical Director at Spire Healthcare Claire Damen, CEO at Independent Health Group and Chair of IHPNs Women Leader’s Network Register
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11 March 2025
This interactive and practical course will provide a structured approach to complaints handling using systems analysis. The PSIRF aligned day will also cover letter writing, communicating with patients and families and conducting interviews.
‘Broken Trust, Making Patient Safety More Than Just a Promise’ was published by the Parliamentary and Health Ombudsman Service (PHSO) in June 2023 it highlighted the adverse impact that poor quality complaint responses can have on patients and their families.
The new PSIRF emphasises the requirement for organisations to not only provide comprehensive responses to complaints but to better support complainants and to learn from the concerns that are raised. This one-day course will take delegates through a complaints handling process that will ensure more meaningful engagement with patients and their families with a focus on learning.
This course is aimed at those who manage complaints and those who investigate complaints for healthcare providers.
Key learning objectives:
Overview of a systems-based approach as it relates to complaints handling Interface between the Duties of Candour and complaints procedure Evidence collection and organisation Apologies Meeting with patients and families Interview techniques Systems-based analysis Letter writing Register
hub members receive a 20% discount. Email [email protected] for discount code.
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10 March 2025 00:00 11 March 2025 00:00
The Institute for Healthcare Improvement (IHI) Patient Safety Congress brings together people who are passionate about ensuring safe, equitable care for all. Whether you are new to patient safety, or an experienced professional, this event is for you. Gain practical tools to improve patient and workforce safety in your setting, build knowledge and skills to advance your patient safety career, and learn from patient and family advocates and experts in High Performing Organizations.
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