This is for those in NHS Trusts in England only. This practical course offers an overview of the principles that underpin a professional safety investigation interview with either a member of staff, a patient or a family. The course aligns to the PSIRF guidance on a systems approach to interviews. The course includes:
Planning and preparing for an interview.
Using a structured hierarchy of questions to facilitate comprehensive, accurate information.
Asking system-focused questions.
Closing an interview.
Learning objectives
Understand and describe the working elements of a standardised and tested approach to investigative interviewing.
Understand how to apply the model to plan, conduct and evaluate your investigative interviews.
Conduct more ethical and professional interviews.
Reach stronger defensible investigation conclusions.
Increase your own and others confidence in your ability to investigate complex matters.
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