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Events happening today
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03 December 2024 04 December 2024
Over the past 20 years, there has been a growing emphasis within health and care on ensuring that the voices of people who draw on care and support are heard.
There was a huge amount of work at national and local levels from the early to mid-2000s on patient and public engagement to ensure that people’s voices and experiences were more central to how the NHS was run.
However, there is evidence that this trend is not continuing, as the number of people feeling involved in decisions about their care or treatment has been falling since 2020 and staff increasingly report feeling powerless to act on what they are hearing.
Lack of staff, underfunding, pressures on the system, and bureaucracy all have a significant impact on the system’s ability to effectively listen to people and communities. Yet working with the communities and people the NHS serves could actually solve a lot of the problems that the system faces in the first place.
Event topics
Join this King's Fund conference to learn how health and care leaders can turn listening into action and enact meaningful change. Engage with a diverse range of speakers and sessions through hearing case studies, panel discussions and learning from experts by experience. The conference will explore:
the current state of play in terms of listening to people and communities and community engagement, and what change still needs to happen lessons learnt from activists and communities who have engaged with systems to enact change how leaders are overcoming barriers in the system to listen effectively and engage with communities utilising data to drive effective change for individuals and communities why listening to people who access care and support is one of the best ways to deliver real change and improvements to care services effective collaboration strategies between health care systems and communities how working and thinking differently through partnering with communities can help to reduce health inequalities. Register
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03 December 2024 04 December 2024
Facere Melius are the only NHS Framework Provider approved training supplier that worked closely with NHS England in developing tools and guidance to support PSIRF.
Training to support the development of core understanding and application of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally recognised good practice.
This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
purpose of patient safety incident response framework introduction to complex systems, system thinking and human factors restorative just and learning culture duty of candour involving staff in incident response involving patients, families and carers in incident response improvement science and developing system improvement plans general response techniques interviewing and asking questions conducting observations, understanding work as done systems frameworks response types patient safety investigation planning, analysis and report writing commissioning and oversight of an internal investigation a high-level overview of system-based response tools. Who should attend?
Lead investigators; Executives, commissioning, and service leads for investigations; Investigators supporting or overseeing patient safety incident investigations
Facilitator
Jo Perruzza is a former mental health nurse and has been a clinician, a clinical leader and a senior manager in mental health provider organisations. With a passion for patient safety and an expert in psychological safety she brings experience of leading internal and external investigations.
Register
hub members receive a 20% discount. Email [email protected] for discount code.
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03 December 2024
Aimed at Clinicians and Managers, this national virtual conference will provide a practical guide to human factors in healthcare, and how a human factors approach can improve patient care, quality, process, and safety.
The conference delves into integrating human factors into healthcare systems and processes, clinical decision making, healthcare system design, quality of patient experience, medication safety, and workload, fatigue, and stress management. Throughout the day there will be interactive sessions, small breakout groups, and collaborative exercises, fostering a dynamic learning experience.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/virtual-online-courses/a-practical-guide-to-human-factors-in-healthcare or email [email protected]
hub members receive a 20% discount. Email [email protected] for discount code.
Follow on Twitter @HCUK_Clare #HumanFactors
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03 December 2024
This course will explain and discuss the statutory duty of candour in principle, in practice, and in context, using real examples of good and poor practice.
Openness, trust and good communication are at the core of the relationship between health and care professionals and their patients / families. But the duty of candour is widely misunderstood, and often misapplied, which can leave practitioners feeling exposed and patients / families feeling frustrated and, perhaps, push them towards other legal processes to get answers.
This course will help attendees to understand the relationship between the statutory and professional duties of candour, in the wider context of the importance of good communication and the reasons why complaints and claims are made.
We will look at each element of the legal test for a notifiable safety incident to trigger the duty of candour, and the next steps that are necessary, reflecting in particular on the importance of distinguishing fault and blame as irrelevant to the duty of candour.
Examples will be given of regulatory consequences where the duty of candour has not been implemented appropriately and we will discuss the part of the duty of candour that requires an apology to be given, and consider the legal implications of this as well as good practice and examples to avoid where a poor apology has made things worse.
Who should attend
Health and social care professionals, front line practitioners and managers, including those dealing with complaints and claims.
Key learning objectives
Understanding the importance of communication in a clinical context and the role of the duties of candour.
Appreciating the difference between the statutory and professional duties of candour.
The key elements of the statutory duty of candour for a notifiable safety incident, and the overarching duty to be open and transparent.
Understanding the process when the duty of candour is triggered.
Understanding the relationship between the duty of candour and fault / blame / liability.
The legal implications of an apology and what makes a good apology.
Register
hub members receive a 20% discount. Email [email protected] for discount code.
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16
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03 December 2024 16:00 17:15
As the use of Artificial Intelligence (AI) in healthcare increases, there's a need to ensure that it's human-centred in its development and that a systems perspective is taken to its design and use. This is important as it will help support better design, which in turn will contribute to better use, experience and acceptability - and improved patient safety.
The CIEHF's Special Interest Group in AI and Digital Health invites you to this webinar about the publication of our newest guidance document on this topic, “Integrating Human-Centred AI in Clinical Practice: A guide for health and social care professionals.”
The guide builds on the previously published CIEHF White Paper ‘Human Factors in Healthcare AI’ to provide professionals involved in developing, deploying and using AI with questions to ask when adopting AI in clinical practice.
Register
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