Training to support the development of core understanding and application of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally recognised good practice.
This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
purpose of patient safety incident response framework
introduction to complex systems, system thinking and human factors
restorative just and learning culture
duty of candour
involving staff in incident response
involving patients, families and carers in incident response
improvement science and developing system improvement plans
general response techniques
interviewing and asking questions
conducting observations, understanding work as done
systems frameworks
response types
patient safety investigation planning, analysis and report writing
commissioning and oversight of an internal investigation
a high-level overview of system-based response tools
Who should attend:
Lead investigators; Executives, commissioning, and service leads for investigations; Investigators supporting or overseeing patient safety incident investigations
Facilitator: Jo Perruzza is a former mental health nurse and has been a clinician, a clinical leader and a senior manager in mental health provider organisations. With a passion for patient safety and an expert in psychological safety she brings experience of leading internal and external investigations.
hub members receive a 20% discount. Email
[email protected] for discount code.
Event details
