Work has begun to create a new national feedback system to support the government’s proposed “patient power payments”, which would see individual members of the public able to affect how much money providers and commissioners receive for treating them.
A government procurement notice states a contract to “scope and design a future model and implementation roadmap for the system-wide collection, analysis, presentation and use of feedback from people receiving care across the NHS” will be awarded by early November 2025.
The work will “contribute innovative thinking and delivery expertise” to a new national programme, entitled: “The Future of Patient Feedback – A Roadmap for Measurement, Insight and Improvement”.
The 10-Year Health Plan stated the government’s intention to “trial new patient power payments”. These would involve patients being contacted to ask “whether the full payment for the costs of their care should be released to the provider or whether a proportion should go instead to a regional improvement fund”.
The plan added: “We believe this will make providers pay much more attention to the experiences of their patients. These payments could be particularly powerful in clinical services which have failed to engage with and respond to patient concerns for too long.”
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Source: HSJ, 12 August 2025
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