A patient transport company which is taking over contracts worth hundreds of millions of pounds is grappling with concerns about service performance and risk to patients.
EMED has been delivering the non-emergency patient transport service in the Surrey Heartlands area since April.
HSJ has learned that several trusts have repeatedly highlighted problems with missed and late appointments, including those for renal patients attending for dialysis.
One trust – Ashford and St Peter’s – said in a board paper the contract “continues to generate significant patient safety and patient experience concerns across the whole system”.
The Royal Surrey County Hospital Foundation Trust’s board papers said challenges had “a knock-on effect with patient experience, particularly in end of life care transfers, and longer waits for patients being discharged”.
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Source: HSJ, 13 December 2024
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