CQC admits it is failing to keep patients safe

The Care Quality Commission has admitted it is failing to keep patients “safe” and is losing the confidence of ministers and the NHS, HSJ  has discovered.

HSJ has seen part of an internal “problem statement” produced by interim chief executive Kate Terroni. It says that “stakeholders and the Department of Health and Social Care are losing confidence in our ability to deliver our purpose”.

The statement adds: “The way we work is not working and we are not consistently keeping people who use services safe.

“Our people are not able to effectively identify and manage risk and encourage improvement and innovation.

“Our organisational structure, flow of decision making, roles, internal and external relationships do not promote a productive and credible way of working.” 

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Source: HSJ, 26 June 2024