Hi Tom, I’m sorry to read that you had such a negative experience though I can’t say I’m surprised!
So much of the NHS system is not functioning that people are just reacting, unable to tolerate difficulty/uncertainty or lean into addressing issues. As a result, solutions are superficial, tokenistic, simplistic and often repeat previous (unsuccessful) methods. For me, a lot of it comes back to system design, human factors and culture. Would be happy to talk more!