Copilot said: I am the Senior Incident and Investigation Manager for Betsi Cadwaladr University Health Board (BCUHB), leading on patient safety investigations, incident management, organisational learning, and governance. My role focuses on ensuring that patient safety incidents are investigated effectively, that learning is identified and embedded across services, and that patients and families are supported through investigation, complaints, and redress processes.
I work closely with clinical, operational, and corporate teams across the Health Board to strengthen patient safety, improve the quality of investigations, support compliance with national frameworks, and drive continuous improvement through learning and assurance. My responsibilities include oversight of serious incident investigations, patient safety governance, claims and redress processes, quality reporting, and the implementation of actions designed to improve care and reduce harm.
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