About me
I am the Business Manager of a busy rural GP Practice, I support and care about patient safety within the practices and the services we refer our patients to. I use complaints and significant events, near misses to monitor the quality and safety of the care patients receive. Having worked as a complaints manager and IFR manager within the PCT it is important that learning is shared across organisations so that together we can improve and monitor the care patients receive. In the ever changing environment of Primary care this is extremely important, learning and sharing experiences can make a difference.