NHS England hires charity chief to create new directorate

NHS England has appointed a charity CEO to the new role of national director of patient experience.

National Voices chief executive Jacob Lant will take up the role in the autumn, and will oversee the creation of a new “patient experience directorate” across NHSE and the Department of Health and Social Care.

Mr Lant will be tasked with “overhauling” the complaints system, and strengthening how the service listens to, and involves, the public in the role jointly created by NHSE and the DHSC.

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Source: Health Service Journal, 27 July 2026