Senior staff at Wales' newest hospital insist it's safe - despite claims that it is dangerous and failing.
Since it opened early in the pandemic, Grange University Hospital in Cwmbran, Torfaen, has been under fire over concerns about long delays, overcrowding, staff shortages and the quality of its care.
Criticism has been especially intense on social media, with some in the comments even urging people to stay away.
Bosses admit staff feel "devastated" that patient confidence could be dented but insist the hospital performs better than many others on patient safety, including survival rates.
They are urging those who are seriously unwell not to be afraid to seek help.
"We're currently over capacity," says Dr Zoe Morgan-Pittard, who is so busy that she's placed stickers on her arms to remind her who she's been assessing.
"We've had to move three patients already who probably aren't well enough.
"But the sickest patients have to take priority - we're having to make fluid decisions.
"We're putting patients in any extra space we can find... but there's a lot of block and very little flow.
"Everybody is working hard, but unfortunately the hospital isn't big enough."
Source: BBC News, 25 October 2026
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