CQC names worst trusts for experience in A&E

The Care Quality Commission has named the trusts which have performed ‘worse than expected’ on patient experience in urgent and emergency care.

Data from the CQC survey of more than 36,000 people who used urgent and emergency care services in September 2022 shows a total of 10 trusts performed poorly on patients’ overall experience.

Patients reported longer wait times, while only around half felt staff “definitely” did everything they could to help control their pain in the latest survey.

Sean O’Kelly, the CQC’s chief inspector of healthcare, said it “remains extremely concerning that for some people care is falling short”.

“These latest survey responses demonstrate how escalating demand for urgent and emergency care is both impacting on patients’ experience and increasing staff pressures to unsustainable levels."

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Source: HSJ, 26 July 2023