Blind people risk being ‘locked out’ of NHS App, warns report

MPs have warned that blind and partially sighted people risk being shut out of the NHS as the government pushes ahead with plans to make the NHS App its ‘digital front door’ by 2028.

A report published by the All-Party Parliamentary Group on Eye Health and Visual Impairment found that 53% of people who responded to its survey rated the app as either ‘not accessible’ or ‘slightly accessible’.

The findings, which draw on a survey of 64 people, most of them blind or partially sighted, and evidence given to MPs, also found that 50% who require their healthcare information provided in an accessible format said they ‘rarely’ or ‘never’ receive it that way.

Meanwhile 46% of respondents who use the app found it ‘difficult’ or ‘very difficult’ to use, with 56% saying that reading letters or documents was one of the hardest parts of using the app.

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Source: Digital Health, 2 November 2026