Best and worst trusts to work at, according to bank staff

NHS bank staff are almost always more likely to recommend their employer as a good place to work than permanent staff.

Results published this week found that 67% of responding bank staff would recommend their organisation as a place to work. This compares to 60% of substantive staff. The bank staff score increased slightly on last year, while that for salaried staff fell – again marginally.  

The survey, which is coordinated by Picker on behalf of NHS England, revealed a quarter (25.3% of bank staff reported experiencing at least one incident of physical violence from patients and the public in the last 12 months

The proportion of bank workers experiencing discrimination from patients and the public has also risen, from 13.1 to 14.8%.

Other results from the survey showed improvements in work-life balance and a reduction in burnout rates.

Picker Group chief executive Chris Picker said: “These latest results paint a mixed picture of life as a bank-only worker in the NHS.

“While many continue to benefit from the flexibility and improved work-life balance offered by bank roles, rising reports of incidents of violence and discrimination from patients and the public are a cause for concern, particularly for the many bank nursing and healthcare assistants reporting experiences of these unacceptable behaviours.”

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Source: HSJ, 17 April 2025