More than one in five advice and guidance (A&G) requests are not answered within NHS England’s five-day limit, and performance is getting worse, data obtained by HSJ reveals.
The NHSE figures show 21.5 per cent of the 2.99 million A&G requests that received a first response between October last year and September this year waited more than five working days.
A&G allows GPs to seek specialist advice before, or instead of, referring a patient.
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Source: Health Service Journal, 13 November 2026
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