Waiting matters: bringing down NHS waiting lists is important but so is the experience of waiting (King's Fund, 9 June 2026)

• Data
• Long waiting list
• Organisational Performance
• Patient engagement
• Policies

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by Patient Safety Learning

16 June16 Jun · 424 views

Summary

In this King's Fund analysis, Margot Kuylen and Dan Wellings consider the results of the Health Insight Survey and find that while waiting times have improved, for many the experience of waiting hasn’t.

Content

When asked how they would rate their overall experience of waiting for their hospital appointment, nearly half (46%) of respondents said it was poor. Crucially, this doesn’t just reflect dissatisfaction with the length of the wait. When asked in a separate question whether they were dissatisfied with the communication about their wait, a similar proportion (44%) of respondents said they were dissatisfied (a further 29% said they were neither satisfied nor dissatisfied and only 27% said they were satisfied).

Waiting matters: bringing down NHS waiting lists is important but so is the experience of waiting (K… https://www.kingsfund.org.uk/insight-and-analysis/blogs/waiting-matters

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