Patient and public involvement in quality improvement: Best practice case studies (December 2015)

Summary

The London Maternity Strategic Clinical Network (SCN), in collaboration with Nutshell Communications and hospitals in the London region, has delivered a number of "Whose Shoes?" user experience workshops for healthcare professionals, commissioners and users, to explore local concerns, challenges and opportunities, focusing on service improvement. This document provides 11 case studies which illustrate some of the outcomes from the trusts who have to date taken part in the workshops.

Content

What will I learn?

• Women's wishlists at instrumental births.
• Examples of how visual information can be used by patients, families and staff on the maternity ward.
• Redesign of antenatal handheld notes.
• Introduction of carbon monoxide screening pilot for pregnant women.
• Establishing a Maternity Services Liaison Committee (MSLC) in a hospital.