NHS England's National General Practice Improvement Programme

Summary

NHS England are supporting general practice to deliver change through the national General Practice Improvement Programme (GPIP), which was introduced as part of the Delivery plan for recovering access to primary care. The programme provides tailored support to general practice to make changes and improvements.

Content

The General Practice Improvement Programme helps practices implement modern general practice and realise benefits quickly. The objectives of the improvement programme are to support practices to:

• better align capacity with demand
• improve the working environment for staff
• improve patient experience
• build their capability to sustain improvement

Also part of GPIP is a universal offer that every practice in England can access, which includes:

• online resources on modern general practice including ‘how to’ guidance and quick wins
• webinars covering the components of modern general practice and advice on how to make practical changes and improvements in general practice 
• online problem solving sessions where general practice staff can ‘ask an expert’ for help.

Online resources and guidance on modern general practice:

• How to improve care navigation in general practice
• How to align capacity with demand in general practice
• Creating highly usable and accessible GP websites for patients
• GP website benchmarking and improvement tool
• How to improve telephone journeys in general practice
• How to improve care related processes in general practice
• Modern general practice webinars
• Remote versus face-to-face: which to use and when?
• How to conduct written online consultations with patients in primary care
• Principles of safe video consulting in general practice during Covid-19
• Key principles for intimate clinical assessments undertaken remotely in response to COVID-19
• Administrative triage using digital tools in general practice
• Using online consultations in primary care – implementation toolkit 
• 10 top tips for supporting digital inclusion in general practice
• Inclusive access routes to general practice – support for surgery teams
• Primary care improvement community
• Digital primary care community
• National care navigation training for general practice staff
• Demand and capacity webinar sessions for general practices and primary care networks
• Change Model
• Getting started series guides