Urgent and emergency recovery 10 point action plan – Implementation guide (22 September 2021)

Summary

This NHS ten-point action plan demonstrates how the whole NHS system will work together to recover urgent and emergency care (UEC) services, focusing on the immediate and medium-term actions we can take collectively.

Content

The NHS has a plan on how the whole system will work together to ensure UEC services have resilience, by:

1. Supporting 999 and 111 services.
2. Supporting primary care and community health services to help manage the demand for UEC services.
3. Supporting greater use of Urgent Treatment Centres .
4. . Increasing support for Children and Young People.
5. Using communications to support the public to choose services wisely.
6. Improving in-hospital flow and discharge. 
7. Supporting adult and children’s mental health needs.
8. Reviewing Infection Prevention and Control (IPC) measures to ensure a proportionate response.
9. Reviewing staff COVID self isolation rules.
10. Ensuring a sustainable UEC workforce.