NHS England: John’s story – World Patient Safety Day 2023, engaging patients for patient safety (12 September 2023)

Summary

In this podcast for World Patient Safety Day, NHS England speaks to John, who was previously extensively involved in the safe design and operation of hazardous chemical plants and has a passion for human factors and safety culture. John shares his insights on why it is so important for patients and families to be listened to, and details of his experience in supporting the NHS to improve safety.