This new video by the Health Quality & Safety Commission New Zealand features consumers, clinicians and researchers talking about the benefits of following a restorative approach after a harmful event. It describes restorative practice and hohou te rongopai (peace-making from a te ao Māori world view) which both provide a response that recognises people are hurt and their relationships affected by harm in healthcare.
Pou hihiri, Pou o te aroha - Healing and learning from harm (3 August 2021) https://www.youtube.com/watch?v=9rRhculNHVg
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