Making Families Count: What should happen after something goes wrong during healthcare?

Summary

Making Families Count have compiled this information for families and friends of people who have been harmed when something has gone wrong in NHS provided or funded healthcare in England. This may mean something unexpected happened in care, or someone has been harmed. This is called a safety event by the NHS. 

You will find information about the NHS investigation process and a downloadable template document for a family to use (if you wish) to help to organise your thoughts and feedback, and to provide information to assist the investigation.