The future of patient voice: learning from the Healthwatch model (18 March 2026)

Summary

Since 2013, Healthwatch has operated nationally and locally to gather the views of people using the health and care system in England. Its primary role has been to support improvements to services by reporting people’s experiences, which it has done by working with communities across England, collecting feedback on health and care services, and sharing this information with government bodies and local systems to inform policy and service development. 

On 27 June 2025, the government announced plans to close Healthwatch England and the network of 153 local Healthwatch organisations. In line with recommendations from the Dash review of patient safety, the government plans to transfer the strategic functions of Healthwatch England to the Department of Health and Social Care (DHSC), and the statutory functions of local Healthwatch organisations to NHS integrated care boards (ICBs) on healthcare and local authorities for views on adult social care. 

In light of these planned changes, this research from the King's Fund explores what can be learned from the Healthwatch model, including what has worked well, what the challenges have been and how this can inform the government’s planned changes to how patient and service user experiences are collected and used. The King’s Fund reviewed existing evidence, conducted interviews and carried out two workshops with local and national stakeholders.