The state of human experience 2025: Thriving in the face of change (The Beryl Institute, 30 July 2025)

Summary

Now in its eighth edition, this biennial report from the Beryl Institute offers a clear look at how the patient experience field continues to grow in the United States and adapt amid today’s healthcare challenges.

Content

Key findings include:

• 79% of organisations now have a formal patient experience mandate
• Staff engagement and culture remain top drivers of outcomes
• AI has emerged as a leading investment priority
• More organisations feel very positive about their progress in improving experience

Explore how organisations are advancing, measuring, and innovating to improve the human experience in healthcare.