CPSI: Patient safety and incident management toolkit

Summary

When a patient's safety is compromised, or even if someone just comes close to having an incident, you need to know you are taking the right measures to address it, now and in the future. The Canadian Patient Safety Institute (CPSI) provides you with practical strategies and resources to manage incidents effectively and keep your patients safe. This integrated toolkit considers the needs and concerns of patients and their families, and how to properly engage them throughout the process.

Drawn from the best available evidence and expert advice, this newly designed toolkit is for those responsible for managing patient safety, quality improvement, risk management, and staff training in any healthcare setting.

Content

The toolkit focuses on patient safety and incident management; it touches on ideas and resources for exploring the broader aspects of quality improvement and risk management.

There are three sections to the toolkit:

1. Incident management—the actions that follow patient safety incidents (including near misses)
2. Patient safety management—the actions that help to proactively anticipate patient safety incidents and prevent them from occurring
3. System factors—the factors that shape and are shaped by patient safety and incident management (legislation, policies, culture, people, processes and resources).