ISQua Podcast Series – Episode 4 – Humanizing quality and patient safety improvement with Hugh MacLeod (22 January 2020)

Summary

Author Hugh MacLeod host's this fourth episode in the ISQua Podcast series.

"We do not make stuff in healthcare, we deliver care to people through people. When the relationship patterns between people are connected and healthy quality and patient safety magic happens, when they are not connected nor healthy, things fall through the cracks and patient harm and death occurs."

Content

Key take-away messages 

• The healthcare organisation you work in is a system of interacting human elements, roles, responsibilities and relationships.
• Quality and patient safety are performed by your human-designed organisational structures, processes, leadership styles, people's professional and cultural backgrounds, and organizational policies and practices.
• The level of interconnection of all these aspects will impact the distribution of perception, cognition, emotion and consciousness with the organisation you work for.
• What goes on between people defines what your health system is and what it can become.