NHS Resolution Annual report and accounts 2023/24 (23 July 2024)

Summary

NHS Resolution’s Annual report and accounts provides an overview of the work of NHS Resolution, including their purpose, key risks to achieving their objectives and a summary of activities they have undertaken over the past year. 

In line with their strategy to keep patients and healthcare staff out of court, a record 81% of claims in England were resolved in 2023/24 without resorting to legal proceedings, continuing a trend seen over the last seven years.

This means that over 10,800 claims were resolved for patients and their families through their various dispute resolution processes rather than formal legal processes.

The report also describes how the continued development of ‘upstream’ approaches such as our Early Notification (EN) scheme have helped families to access compensation for immediate needs more rapidly.