Front and Centre: Unlocking the power of people‑driven care (Healthwatch England, 10 January 2025)

Summary

In this annual report for 2023/24, Healthwatch England outlines how the public’s stories have changed care for the better, and the work they are doing to make sure that the health and social care system puts patients at its very heart. Healthwatch England is a statutory committee of the Care Quality Commission (CQC). Its main functions are to: provide leadership, guidance, support to local Healthwatch organisations; escalate concerns about health and social care services to CQC; and advise Government, NHS England and local authorities about the quality of services.