Summary
This evidence review aims to examine what it feels like to experience ‘well-led’ health and/or care services and organisations, from the perspectives of people with lived experience and people working in health and social care. It is an extension to ‘Making it Real’ - a framework and set of statements co-produced by Think Local Act Personal (TLAP) and the Care Quality Commission (CQC) that describe what good, co-ordinated and personalised care and support look like from the perspective of people drawing on it.
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