Trust failed to give proper aftercare to patient following angiogram: Investigation of a complaint against the Belfast Health & Social Care Trust (Northern Ireland Public Services Ombudsman, 12 August 2025)

Summary

This report from the Northern Ireland Public Services Ombudsman relates to the care and treatment the Belfast Health and Social Care Trust provided to the complainant, a woman of 80 years of age, on 23 August 2023 when she had a CT Coronary Angiogram. The investigation established the Trust failed to provide appropriate aftercare to the complainant after she experienced extravasation during the procedure.

It was unclear from the records how long the patient was monitored after this incident, as it was not recorded, but the Ombudsman stated that this was clearly less than the minimum hour required by the guidance. Further, the report states that the Trust did not provide the complainant with reassurance and explanation of what had happened.