Summary
When a serious incident occurs, it is vital that the investigation process is thorough and can withstand scrutiny. Getting to the heart of what went wrong and putting solutions in place to reduce the chances of a repeat incident requires an acute focus on the whole investigation process.
Experienced investigator, Chris Brougham, who previously worked at the National Patient Safety Agency, shares her thoughts on what a high quality investigation actually looks like and how you can go about achieving that.
About the author
Chris is an experienced investigator and has conducted some high-profile investigations and reviews over the years. She is a qualified mental health nurse and an experienced manager. She has previously worked as a Director of Nursing in a large mental health trust and has also worked at the National Patient Safety Agency working collaboratively across the whole health community to promote patient safety and improve investigations into serious incidents in the NHS.
Recently Chris has been working with Alfapeople to develop Eva, a technology to help healthcare organisations conduct patient safety investigations.
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