NHS Improvment: Demand and capacity high complexity model (last updated July 2019)

Summary

This model from NHS Improvement will help you understand the demand and capacity needs of services with a complex pathway.

Content

The high complexity model is intended for services that have more complex pathways e.g. chronic (more than one year) services in acute, mental health or community services, where patients may return for several follow up appointments at intervals which may change depending on how their condition progresses.

You can use this model to inform decision making and planning, in supporting delivery of timely care to patients. 

This web page includes the following tools:

• high complexity model user guidance
• demand and capacity: high complexity model (blank)
• demand and capacity: high complexity model (populated).