Summary
A candid discussion with photographer, father and patient safety campaigner, Scott Morrish, about how the NHS can create a just, learning culture and what the Ombudsman needs to do to improve its service.
Content
Podcast and a transcript available.
How can the NHS and the PHSO get better at learning from mistakes?
https://soundcloud.com/user-889008594/scott-morrish-how-can-the-nhs-and-phso-get-better-at-learning-from-mistakes
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