Summary
Too often, efforts to improve healthcare focus on changing people rather than changing systems. Institute for Healthcare Improvement (IHI) leaders advocate for the implementation of care operating systems, an approach that supports continuous improvement. These dynamic operating models allow healthcare organisations to deliver the highest quality care to their patients and support the well-being of their staff.
To improve health care, focus on fixing systems — not people (Harvard Business Review, 12 July 2024)
https://hbr.org/2024/07/to-improve-health-care-focus-on-fixing-systems-not-people
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