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NHS Education for Scotland: Process mapping

Summary

A process map is a planning and management tool that visually describes the flow of work. Using process mapping software, process maps show a series of events that produce an end result.

Content

Why use this tool?

  • To capture and visually represent all the steps in an existing process.
  • To show everyone in a team how a process works in practice now, rather than what they think is happening,
  • To help identify change ideas for improvement.
  • To visually represent a new process.
  • To assist team building as it should involve all team members in accurately capturing current process and the design of any new process.
NHS Education for Scotland: Process mapping https://learn.nes.nhs.scot/2272/quality-improvement-zone/qi-tools/process-mapping

Edited by Patient Safety Learning

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