Human & organisational performance in pharma (21 June 2024)

Summary

Workers facing complex environments in the pharmaceutical industry could be helped to reduce risks by taking a different approach to human error. Instead of viewing people as the root of the problems and following a “blame, shame and retrain” model, companies could help to set them up for success using human factors thinking and working proactively.

A recent CIEHF webinar on Human and Organisational Performance in Pharma explored the difference that could be made through steps including:

• Recognising risk and techniques for preventing error.
• Creating a roadmap for investigating human-related deviations.
• Improving communication, interviewing and coaching.