Human error isn’t the cause, it’s the clue. Why we need to redesign the systems we expect people to operate (Paul Chivers, 7 December)

Summary

In this LinkedIn article Risk Advisor, Paul Chivers argues that:

"We continue to talk about “human error” as if it is a meaningful explanation for why things go wrong. It isn’t. It never was. And clinging to it holds organisations back from real improvement."