Summary
The failure to consider the needs of diverse groups of people badly impacts experience of care. Sarah Sweeney, Head of Policy at National Voices points out how the NHS needs to change the way it communicates with people regarding care.
The NHS needs to rethink how it communicates (HSJ, 19 October 2022)
https://www.hsj.co.uk/patient-safety/the-nhs-needs-to-rethink-how-it-communicates/7033486.article
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