Patients Association: Understanding health experiences of patients who speak English as an additional language

Summary

This report contains feedback from focus groups the Patients Association ran across six language backgrounds – Arabic, Bengali, Portuguese, Punjabi, Romanian and Urdu – and research on those who speak English as an additional language, highlighting the numerous barriers to care that they face. Some of the barriers highlighted include a need for quality and personalisation in translations, reliance on community members as informal interpreters and medical jargon as a barrier even with interpretation.