King's Fund: Designing inclusive and trusted digital health services with people and communities (30 January 2025)

Summary

Technology plays an increasingly important role in our health and care system. It allows us to consult specialists and receive care from home, order medications using our phones, and receive new digital treatments.

This shift towards technology can, and should, be positive; technology can drive change, facilitating better patient outcomes and experiences. However, NHS patients struggle with aspects of digital health care, such as having multiple apps with siloed records, fragmented digitalisation, a lack of digital options, and insufficient accessibility features. 

This study from the King's Fund aimed to understand the skills, knowledge and capabilities needed for health and care systems to do this well.