Why changing NHS culture must be at the heart of responding to Berwick (12 August 2013)

Summary

The Berwick report asks the NHS to change its culture and continuously improve patient safety, but this is not always easy. It takes Herculean will-power from right-minded leaders, constant coaching of the middle managers and it takes time. In this Health Foundation article, Stephen Singleton, a former NHS medical director and Chief Executive, and a former member of the Don Berwick advisory group, asks is it the sheer hardness of the challenge that allows us to tolerate doctors and nurses who are poor role models, incompetent managers and bullies? Or is it something else?