Creating a safe space: Strategies to address the psychological safety of healthcare workers

Summary

This manuscript provides a comprehensive overview of what healthcare worker support models are available in Canada and internationally. It outlines best practice guidelines, tools and resources that policy makers, accreditation bodies, regulators and healthcare leaders can use to assess the support needs of healthcare workers.

The Canadian Peer Support Network is intended as a forum for healthcare organisations seeking guidance in the development of their Peer Support Programs to assist providers who have experienced a patient safety incident. These interventions aim to improve the emotional well-being of healthcare workers and allow them to provide the best and safest care to their patients.

Content

The components of this manual include:

• A survey of Canadian healthcare workers
• Global environmental scan of peer support programs
• Creating a safe space: Confidentiality and legal privilege for peer support programs
• Creating a safe space: Best practices for workplace peer support programs in healthcare organisations
• Creating a safe space: Peer support toolkit.