Creating a safe space: Healthcare worker support toolkit

Summary

This toolkit, produced by the Canadian Patient Safety Institute, is intended to support healthcare leaders and policy makers to develop, implement or improve healthcare worker support models. It includes tools, resources and templates from organisations across the globe who have successfully implemented their own healthcare worker support models, such as peer support programs for healthcare providers.

Content

• Background – Provides background context on the importance of psychological health and safety in healthcare and the value of peer support
• Program description - Overviews of existing peer support programs to be used as examples. 
• Program development tool – These tools will be helpful during the development of a peer support program including checklists and templates to get started. 
• Policy document – Sample policy documents from various peer support programs.  
• Recruitment – Role descriptions, documents and templates that will be helpful in recruiting peer supporters for a program. 
• Training Resources – Documentation from training programs and links to established external training on mental health and peer support for healthcare providers. 
• Documentation template – Templates on documenting interactions between peer supporters and their peer. 
• Promotional material – Examples of brochures and flyers used to promote peer support programs.  
• Evaluation tool – Tools to evaluate satisfaction and impact of a peer support program.
• Testimonial – Videos and podcasts from healthcare providers and patients about the importance of psychological health and safety and peer support.