Connecting the heart with the head: When high reliability meets health worker safety (Webinar Recording - 10 June 2021)

Summary

In this webinar recording Tim McDonald, Chief Patient Safety and Risk Officer at RLDatix, and Phil Taylor, Chief Product Officer at RLDatix, describe a paradigm shift in the approach to preventing and responding to patient harm that includes establishment of a psychologically safe culture and management of harm that includes the benefits of providing effective empathic peer support for health care workers involved in harm events. They also emphasise the importance of the need to integrate the concepts of high reliability and human factors safety science into these compassionate patient safety efforts.