Just and learning culture - What it means for Mersey Care

Summary

Mersey Care NHS Foundation Trust is committed to delivering perfect care but this depends on the development of a just and learning culture.

Content

Mersey Care outlines the work they are doing to embrace a just and learning culture, centred on the desire to create an environment where staff feel supported and empowered to learn when things do not go as expected, rather than feeling blamed. 

You can watch a short film about the issues they want to address and see how they've created a practical tool to aid some of the most delicate staffing conversations. They've also developed free online training aimed at HR staff but accessible to all from their web page.